Internal Wires?


#1

It looks like my 3 year old may have gotten into my daughter’s Jewelbot. The two wires that connect inside are both disconnected. I don’t want to mess anything up, anyone have a pic showing which one goes where?

Thanks in advance!


#2

Hi @Biff215,

I think I saw your support email come through, thanks for rolling up your sleeves! These tiny wires are terribly hard to reconnect, we are sending more your way (right? did you send a support email?)


#3

Hi Sara-

Thanks for responding. No, I didn’t submit a support email, but you were right about the wires. After spending a lot of time trying to plug it back in, I finally got it and then the red wire broke off. If I could get a replacement wire that would be great, please let me know.

Brian


#4

We will replace the bot! Can you email us at hi at Jewelbots.com


#5

Hi Sara,

Thanks for replacing this. We’re finally getting around to programming the new one. We charged it and we see the green light. I just successfully updated the firmware. However, when the bot is unplugged I can not get it to power on. Could the battery be dead/defective? I also tried a reset but that didn’t help.

Any ideas?

Thanks again!

Brian


#6

okay, when you plug it in do you see a red light?


#7

No, it goes straight to green.


#8

:frowning: :frowning: this guy needs to be replaced. can you reach out at hi[at]jewelbots.com?


#9

Already did, thanks so much!


#10

We’re having this same problem again (Jewelbot goes straight to green when plugged in but won’t turn on). Is this common or something we are doing wrong?