New jewel bot lights green for battery charged and does not turn on when unplugged


#1

Hi. I am setting up five jewel bots. Three works fine, two does not. They light green as if though the battery is fully charges, only I just received them. They act normal when plugged in, I can upload code and all, but when unplugged nothing happens, I cannot even turn them on. I tried the reset button, but it still does not work. Also updated firmware, no luck after that either. Anyone who has a suggestion for how to make them work?
Thanks
Line


#2

oh no! Sounds like they need to be replaced. Can you email us at hi@jewelbots.com? We can help with that.


#3

Thanks! Sending a message now.